Privacy Policy

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual (“Personal Information”). This includes:

• Client Identifiers: Name, physical address (service location), billing address, phone number, and email address.
• Health and Mobility Information: Information regarding physical limitations, mobility aids used (e.g., wheelchairs, walkers), surgical recovery status, and specific accessibility needs relevant to the installation of ADA-compliant modifications.
• Referral Information: Information provided by healthcare professionals (OT/PT, discharge planners) regarding a patient’s home safety requirements.
• Visual Information: Photos or video recordings from free virtual home assessments used to evaluate structural integrity (stud placement) and determine project scope.
• Payment Information: Credit card or other payment details processed through secure, third-party payment processors.

2. HOW WE COLLECT INFORMATION

Information is collected through the following methods:

• Direct Interaction: Information you provide when requesting an estimate, booking a service, or participating in a virtual home assessment.
• Professional Referrals: Information shared by healthcare providers or senior living communities coordinating aging-in-place transitions.
• Automated Technologies: Technical data (IP addresses, cookies) collected through our website to improve user experience.

3. USE OF INFORMATION

Install Mavens uses the collected information for the following purposes:

• Service Delivery: To perform ADA-compliant installations, grab bar anchoring, and bathroom modifications.
• Coordination of Care: To facilitate 24-48 hour emergency modifications for hospital discharge planning.
• Project Assessment: To review virtual home assessments and ensure structural soundess before on-site work.
• Communication: To send service reminders, warranty information, and follow-up inquiries.
• Contractor Matching: To assign appropriate installers from our women contractor network based on client preference and project requirements.

4. HIPAA-FRIENDLY DATA HANDLING AND SENSITIVE INFORMATION

Although Install Mavens may not be a "Covered Entity" as defined by HIPAA in all contexts, we acknowledge that the information provided by healthcare partners and clients regarding medical conditions is sensitive.

• Confidentiality: Access to health-related information is restricted to personnel and contractors who require it to complete specific accessibility modifications.
• Data Minimization: We only request and retain health-related information necessary to ensure the safety and efficacy of the physical modifications (e.g., height of a shower seat or placement of a grab bar).
• Professional Coordination: We will only discuss client needs with OT/PT professionals or discharge planners with the client’s or legal guardian’s consent.

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information. We may share information with:

• Women Contractor Network: Independent contractors assigned to perform your installation. These contractors are bound by confidentiality agreements and are permitted to use information only for the execution of the contracted service.
• Referral Partners: We may provide status updates to the healthcare professional or senior community who referred you, specifically regarding the completion and safety of the modifications.
• Legal Requirements: If required by law, subpoena, or to protect the safety and structural integrity of a property.

6. DATA SECURITY

We implement industry-standard security measures to protect your information.

• Digital Security: Our website and data storage utilize encryption and secure servers.
• Physical Security: Access to physical records is limited to authorized administrative staff.
• Virtual Assessments: Video assessment data is stored securely and is only accessible by our assessment team and the assigned installer.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights:

• Access: The right to request copies of the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal information, subject to certain legal and record-keeping requirements (such as warranty tracking).
• Communication Preferences: You may opt out of non-essential communications at any time.

8. RETENTION OF DATA

We retain personal information for as long as necessary to provide services, comply with legal obligations, and maintain the one-year warranty on all work.

9. CHANGES TO THIS PRIVACY POLICY

Install Mavens reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated “Effective Date.”

10. CONTACT INFORMATION

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact: